Practitioners who have done the work.
SkillVerve trainers are not career academics. They are experienced professionals who have led teams, driven change and built capability inside real organizations — and now bring that experience into the room with your people.
Experience in the room, not just on the slide.
Every SkillVerve's associated trainer is selected for their combination of deep domain expertise, real-world industry experience and the ability to facilitate learning that sticks. They don't just present content — they challenge, provoke and guide participants toward genuine capability shifts.
ANUSUYA KRISHNAN
Generative AI and AI Workflow Specialist
Generative AI, Workflow Automation & Practical Adoption
Anusuya helps organizations progress from general AI awareness to purposeful workplace application. With more than 30 years of experience in IT and technology, she makes emerging technologies understandable and relevant to business users.
Her learning experiences emphasise practical application through effective prompting, workflow design, automation opportunities and applied challenges. Participants build confidence by using AI to improve real tasks, productivity and decision-making while considering responsible use.
Areas of Expertise
- Generative AI
- Prompt Design and Optimization
- AI Productivity
- Workflow Design and Automation
- Responsible Workplace AI Adoption
DEENESH KUMAR NALATHAMBI
Engineering, Operational Excellence and Sustainable Transformation Specialist
Engineering Rigour, Agile Execution & Sustainable Improvement
Deenesh brings an engineering and manufacturing perspective to organizational transformation. His multidisciplinary experience spans Agile, Lean, Six Sigma, operational improvement, supply chain, quality and sustainability.
He helps organizations translate complex operational challenges into practical improvements. His learning approach connects structured problem-solving with adaptable execution, enabling teams to strengthen processes, improve collaboration and achieve more sustainable performance.
Areas of Expertise
- Agile and Scrum
- Lean and Six Sigma
- Operational Excellence
- ESG and Sustainability
SREERATHA GOVINDASAMY
Customer Experience, Complaint Governance and Service Transformation Specialist
From Frontline Service to Management Oversight and Systemic Improvement
Sreeratha is a Customer Experience (CX) and transformation leader with over 20 years of experience, having held senior CX roles at organizations in banking, insurance, telecommunications, and fast moving consumer goods industries.
She brings deep expertise in designing emotionally intelligent, data-driven, and technology-enabled customer journeys.
Areas of Expertise
- Customer Experience (CX) Strategy & Journey Design
- Complaints Management & Service Recovery
- De-escalation, Empathy & Professional Response Skills
- Cross-functional Collaboration for CX Improvement
- Practical guidelines to ensure success of Transformation Projects
PATRICK KLOTZ
Digital Transformation Specialist
Connecting Digital Strategy with Processes, People and Business Value
Patrick supports organizations in approaching digital transformation as a business and organizational challenge. His expertise connects digital strategy, process transformation, operating models, innovation and technology adoption with the outcomes organisations want to achieve.
He helps leaders and teams assess transformation priorities, reconsider how work is delivered and translate digital opportunities into practical improvements. His programmes can support SMEs, business leaders and transformation teams navigating new technologies and changing ways of working.
Areas of Expertise
- Digital Transformation & Transformation Leadership
- Digital Strategy and Maturity
- Process Transformation
- Digital Operating Models
K.E. KHOR
Workforce Productivity, Data Storytelling and Business Effectiveness Specialist
From Clearer Thinking to More Effective Workplace Action
Khor brings more than 15 years of cross-industry experience spanning manufacturing, banking, e-commerce and telecommunications. His career includes roles in financial analysis, business development, customer success, business ownership and data-centre operations, giving him a practical understanding of both business and operational challenges.
An HRD Corp-accredited trainer with an MBA in Finance, Khor holds certifications in OKR foundations and AWS cloud fundamentals. His programmes cover data storytelling, workplace productivity, problem-solving, Training Needs Analysis, process improvement and applied AI. He is also the author of Work Smarter: Essential Skills for Workforce Productivity, which uses realistic workplace situations to translate essential skills into practical action.
Areas of Expertise
- Data Storytelling and Business Communication
- Workforce Productivity and Goal Alignment
- Problem-Solving and Root Cause Analysis
- Training Needs Analysis & Process Improvement
MICHAEL WADER
Leadership and Organizational Thinking Specialist
Challenging Conventional Thinking to Strengthen Leadership Impact
Michael is a global leadership trainer, speaker and consultant who has delivered more than 400 programmes across 15 countries. A decorated United States Air Force veteran and HRD Corp-accredited trainer, he brings extensive multicultural and organizational experience to leadership development.
Through his Upside-Down Leadership approach, Michael encourages leaders to examine their own behaviour, adaptability and personal impact before expecting change from others. His programmes strengthen the leadership capabilities needed to influence across boundaries, make difficult decisions and lead today’s workforce with greater clarity.
Areas of Expertise
- Leadership Development
- Upside-Down Leadership
- Influence and Personal Impact
- Adaptive Leadership & Strategic Thinking
MOHAMMAD ZAHIDI ABDUL RAHMAN
Sales Excellence, FMCG Execution and Key Account Specialist
From Better Customer Conversations to Disciplined Commercial Execution
Zahidi brings more than 35 years of sales experience across field sales, regional operations and head-office sales management within FMCG environments. His professional and training experience includes exposure to organisations such as Nestlé, Purina, JDE, Lactalis, Sime Darby and SEDUNIA.
His programmes focus on the practical disciplines that influence sales performance, from customer conversations and negotiation to in-call execution, channel management and strategic account growth. Participants work with realistic sales situations, practical tools and structured approaches that connect learning with commercial responsibilities.
Areas of Expertise
- Sales Excellence
- FMCG and Field Execution
- Sales Communication and Negotiation
- Key Account Management & Channel and Distributor Management
SHANIZAM SAMSURI
Leadership, Team Accountability and Synergy Specialist
Building the Behaviours Behind Trust and Shared Performance
Shanizam brings more than 30 years of professional and leadership experience across strategic communications, education, human resources, finance and internal audit within PETRONAS. He is an HRD Corp-accredited trainer, Certified Associate Coach and Certified Competency-Based Assessor.
He works with leaders and teams to strengthen ownership, accountability, trust and shared responsibility for results. His interactive facilitation connects workplace realities with practical discussion, reflection and activities that support stronger relationships within management teams, intact teams and cross-functional groups.
Areas of Expertise
- Leadership and People Skills
- Team Synergy
- Team Ownership and Accountability
- Trust, Collaboration & Team Effectiveness
MICHELLE WOO
Workplace Wellbeing, Resilience and Team Connection Specialist
Supporting Healthier People, Stronger Relationships and More Resilient Teams
Michelle creates experiential learning that supports personal wellbeing, emotional resilience and stronger workplace relationships. Her programmes combine accessible wellbeing practices with meaningful activities that help participants reflect, connect and develop healthier responses to workplace pressure.
She also integrates wellbeing with team development, helping colleagues strengthen communication, trust and appreciation. Participants leave with practical habits and behavioural commitments that they can apply in their everyday work and personal lives.
Areas of Expertise
- Workplace Wellbeing & Experiential Learning
- Stress Management
- Emotional Resilience
- Team Building and Connection
How our trainers work.
Customization before delivery
Every trainer invests time upfront to understand your organization's context, challenges and audience before stepping into the room. No generic content, no recycled slides.
Facilitation, not presentation
Our trainers facilitate active learning — through discussion, application exercises and real-world scenarios — rather than delivering one-way presentations.
Honest, direct engagement
Participants are challenged to think critically and apply learning to their actual work. Our trainers create a safe environment for honest conversation and genuine reflection.
Post-programme continuity
Learning doesn't end when the session does. Our trainers support the Sustain phase — reinforcement tools, manager guides and follow-up touchpoints that help capability stick.
HRD Corp Registered
All trainers are HRD Corp Accredited
CCAM Member
Contact Centre Association of Malaysia
HRD Corp Claimable
Eligible programmes are levy-claimable
Want to know more about our trainers?
Tell us about your programme objectives and audience. We'll match you with the right trainer and share more about their background and approach.